The Platform - Recovery Intelligence

Recover the payment.
Keep the customer.

Rebillix recovers outstanding payments with empathy and AI. Higher recovery rates, fewer escalations, customer relationship intact.

No aggressive collections. An intelligent recovery platform that determines the right action, channel and moment per customer.

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+28%
hogere recovery rate
−45%
fewer escalations
−38%
less churn
Recovery Dashboard — LiveLive
Recovery score87%
Churn riskLaag
KanaaladviesWhatsApp
BetaalafspraakBevestigd
Retention flowActief
Voice follow-upActief — Invoyla
DSO-status−24%
Escalatie voorkomenIntern opgelost
Waarom Rebillix

Sneller betaald, without losing the customer.

Per customer. Per situation. Per moment. Empathetic and automatic.

+28%
Recovery rate

Increase your recovery rate by an average of 28%.

AI-driven follow-up determines the right tone, channel and moment per customer. More payment arrangements, fewer write-offs.

−45%
Escalaties

Voorkom escalaties vóórdat ze kostbaar worden.

Early warning signals and empathetic follow-up resolve payment problems internally, without external collection or relationship damage.

−38%
Churn preventie

Behoud abonnees die anders door een betaalfout zouden afhaken.

Customer-friendly recovery prevents unnecessary subscriber loss. The difference between a payment error and a cancelled customer.

−24d
DSO reductie

Structurally reduce your DSO by an average of 24 days.

Intelligent recovery flows resolve outstanding items faster by prioritizing smarter and automatically following up at the optimal moment.

0
Handmatige stappen

Elimineer repetitieve recoveryopvolging volledig.

Automated flows take over follow-up. Your team handles exceptions and complex cases, not standard reminders.

❤
Klantrelatie

Recovery that strengthens the relationship instead of damaging it.

Empathetic communication, tailored payment plans and the right tone per customer. No dunning factory. Intelligent payment resolution.

Kernprincipes

Recovery die slimmer en menselijker is.

Rebillix combines five principles that determine how recovery happens: automatic, scalable and always focused on preserving the customer relationship.

  1. 1Empathetic dunning: tailored tone per customer
  2. 2Tailored payment plan, proposed automatically
  3. 3Escalatiepreventie — intern oplossen vóór overdracht
  4. 4Churn prevention — betaalfout ≠ opzegging
  5. 5Automatic handover when internal resolution no longer works
Principe 01 — Empathie

Recovery is not just about collection.

Customer-friendly follow-up with dynamic tone of voice keeps relationships intact, even when payment is delayed.

✓ Klantrelatie beschermd
Principe 02 — Betaalplan

Sometimes a customer wants to pay but temporarily cannot.

Rebillix analyzes payment behavior and automatically proposes suitable payment arrangements: installments, pauses or a new date.

✓ Betaalplan in seconden voorgesteld
Principe 03 — Escalatiepreventie

External collection is always the final step.

By intervening earlier with smart follow-up, fewer heavy collection processes are needed, with no reputational damage.

✓ Intern opgelost vóór overdracht
Invoyla AI agent
Invoyla AI
📋 Betaalplan aangemaakt
3 x €30 — customer agreed
Empathische recovery · Rebillix
Invoyla — AI Recovery Workforce

Empathische betaalresolutie
op schaal.

Invoyla voert duizenden recovery-gesprekken parallel uit — lerend, empathisch en zonder extra FTE. Nooit agressief. Altijd gericht op betaalresolutie én klantbehoud.

+23%
more payment arrangements
−45%
fewer escalations
24/7
active, no downtime
❤️
Empathisch — nooit agressief
Dynamische tone-of-voice per klantprofiel. Vriendelijk maar effectief, altijd.
🧠
Lerend gedrag per interactie
Invoyla remembers what works: tone, timing and channel are optimized.
📋
Payment plans proposed automatically
Termijnen, pauzes of nieuwe datum — passend bij het klantprofiel en de vordering.
⚡
Duizenden parallelle gesprekken
No queue. No capacity planning. Invoyla scales with your recovery volume.
Invoyla — Live recovery gesprek
"Good afternoon, I am calling on behalf of your provider about an outstanding payment of €89. Can I help you resolve this together?"
"I am short this month, can I spread it out?"
"Of course. I suggest a payment plan of 3 x €30. The first payment on the 1st of next month. Agreed?"
✓ Payment plan in 3 installments · Confirmed via WhatsApp · Logged in real timeInvoyla · zojuist
Recovery flow

From outstanding item to paid invoice.

Rebillix determines the right step per customer based on payment history, behavior and risk profile.

  1. 0+1
    Signalering
    Overdue invoice detected

    Rebillix detects the missed payment and automatically starts the right recovery flow based on the customer profile.

  2. Stap 1 — E-mail
    Friendly reminder sent

    Personalized tone based on customer history and risk profile, not a generic notice.

  3. 48u
    No response
    Non-response automatically detected

    Rebillix switches to WhatsApp, the channel with the highest response rate for this customer profile.

  4. Stap 2 — WhatsApp
    Persoonlijk bericht met betaaloptie

    Direct payment link or the option to make a payment arrangement, in the tone that fits this customer.

  5. Customer responds
    Customer asks to spread the payment

    Invoyla automatically proposes a payment plan that fits affordability and the outstanding claim.

  6. Stap 3 — Voice (optioneel)
    Invoyla bevestigt betaalafspraak telefonisch

    Logs in real time and sends confirmation via WhatsApp. Empathetic and non-aggressive.

  7. Opgelost
    Payment received — escalation prevented

    Fully resolved internally. No external collection. No relationship damage.

Payment received — no write-off
Escalatie intern voorkomen
Customer relationship intact — no break
DSO verlaagd — cashflow verbeterd
Capabilities

De beslissingen die Rebillix automatically takes over.

Per customer. Per situation. Per moment. Without human intervention.

Wanneer is de kans op succesvolle recovery het grootst?
Beste contactmoment
betaalhistorie · gedragspatroon
WhatsApp, email, SMS or voice: what works for this customer?
Best channel
responspatroon · kanaalgedrag
Friendly reminder or formal notice?
Best tone and approach
klantprofiel · risicoscore
Which payment arrangement fits this profile and this amount?
Beste betaalplan
draagkracht · betaalgedrag
Wanneer is churnrisico te hoog om normaal te incasseren?
Beste retentiestrategie
churn risk · customer value
After how many steps should follow-up become stricter?
Beste escalatiedrempel
recoveryhistorie · kosten-baten
Intern oplossen of overdragen naar externe incassopartner?
Beste escalatiepad
risicoscore · ouderdom vordering
Which customers deserve priority in the recovery queue?
Beste prioritering
omvang · betaalkans · relatieprofiel

Recover more, lose less.

See how Recovery Intelligence increases recovery rates, prevents escalations and keeps customer relationships intact using your own data.

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No implementation fees · No minimum term · Live in 48 hours